1. PARTIES
SELLER:
Legal Name: EYLÜL ÇEVİRİ DANIŞMANLIK VE YAYINCILIK HİZM. LTD.ŞTİ.
Address: Koşuyolu Mah. Lambacı Sok. Ateşoğlu Apt. A Blok No 1/5 Kadıköy, Istanbul, Turkey
Phone: 0850 532 1990
Email: translate@translationallworld.com
Website: translationallworld.com
Tax Office / Tax No.: Kadıköy / 3830049126
BUYER:
The natural or legal person acting as a consumer who purchases services through translationallworld.com by placing an order either as a registered user or as a guest.
(The BUYER is identified by the name, surname/legal name, address, email address and contact details provided when placing the order.)
2. SUBJECT OF THE AGREEMENT
The purpose of this Agreement is to determine the rights and obligations of the parties regarding the sale and performance of translation and similar digital services ordered electronically by the BUYER through translationallworld.com.
3. SERVICE INFORMATION
- Description of Service: The digital/remote service ordered by the BUYER and to be provided by the SELLER.
- Method of Delivery: Electronically, including by email, customer panel or similar means.
- Delivery Period: Within the period determined according to the type of service following confirmation of the order.
- Service Fee: The total amount stated at the time of ordering, including applicable taxes.
- Payment Method: Credit card, bank transfer or other online payment methods.
4. GENERAL PROVISIONS
4.1. Before confirming an order through translationallworld.com, the BUYER acknowledges that they have been fully and accurately informed of the essential characteristics of the service, the price, payment method and delivery period.
4.2. The BUYER acknowledges that the service subject to this Agreement will be provided in full and within the agreed period under the specified terms.
4.3. The BUYER is responsible for the accuracy of the information and documents they provide. If the service cannot be performed due to inaccurate or incomplete information, responsibility rests with the BUYER.
4.4. The BUYER acknowledges that the purchased service is digital in nature and is performed electronically and, therefore, cannot be physically returned.
4.5. Except in extraordinary circumstances such as force majeure, technical failures, internet outages or system-related problems, the SELLER undertakes to provide the service within the agreed period.
5. RIGHT OF WITHDRAWAL
5.1. Within the scope of distance contracts, the BUYER may exercise the right of withdrawal without providing any reason within 14 (fourteen) days following confirmation of the order, provided that performance of the service has not begun.
5.2. However, pursuant to Article 15 of the Turkish Regulation on Distance Contracts, the right of withdrawal cannot be exercised for services whose performance has begun with the BUYER’s explicit approval. The BUYER acknowledges that performance of the service will begin upon giving such approval and that the right of withdrawal will consequently be lost.
5.3. To exercise the right of withdrawal, the BUYER must notify the SELLER in writing within the applicable period and performance of the service must not have begun.
6. COMPLAINTS AND DISPUTE RESOLUTION
The BUYER may submit any requests or complaints through the SELLER’s communication channels. In disputes arising from this Agreement, Consumer Arbitration Committees and Consumer Courts located at the BUYER’s place of residence or the place where the transaction was carried out shall have jurisdiction within the monetary limits determined by the Ministry of Trade of the Republic of Turkey.
7. EFFECTIVE DATE
This Agreement enters into force on the date it is electronically approved by the BUYER. The Agreement terminates upon completion of the service and payment of the applicable fee.