Order Cancellation
- The CUSTOMER may cancel an order within a maximum of 1 hour after payment, provided that performance of the service has not yet begun.
- If performance of the service has already begun, including the translation process, assignment of an editor or content production, the cancellation request will not be accepted. However, a partial refund may be issued at the SELLER’s discretion.
- The final decision regarding cancellation will be made by Translation All World depending on whether the service has entered the production process.
Refund Conditions
The CUSTOMER may request a revision of the service in the following circumstances:
- If the service clearly does not correspond to the content or language combination ordered,
- If delivery is delayed despite a specified delivery date and the parties are unable to resolve the matter,
- If the document contains clear translation errors and these errors are also confirmed by the quality team.
In such cases, the CUSTOMER may contact the support team in writing to initiate the revision process.
Refund Process
- Refund or withdrawal requests must be submitted by the CUSTOMER in writing, either by email or through the customer panel.
- Once the request has been received, it will be reviewed within a maximum of 7 business days, and the CUSTOMER will be informed of the outcome.
- If a refund is approved, the refund will be issued within 14 days using a method compatible with the original payment method.
Right to Amend This Policy
- EYLÜL ÇEVİRİ DANIŞMANLIK VE YAYINCILIK HİZM. LTD.ŞTİ. reserves the right to amend this policy at any time. The current version becomes effective when published on this website.